Library Ambassador Volunteer

Location:  Willowick Library

Immediate Supervisor:  Building Manager

PURPOSE OF THIS POSITION:  Library Ambassadors serve as a first point of contact for Library patrons.  There is a need to have help at various outreach events.  Library Ambassadors take responsibility for selecting items for our Little Free Libraries and refreshing the contents on a weekly basis.  Other opportunities as needed.

RESPONSIBILITIES:

  • Smile and greet all patrons entering the library
  • Answer directional questions
  • Assist patrons in locating meeting rooms
  • Select materials for inclusion in the Little Free Libraries on a weekly basis
  • Helps library staff at outreach events and assembles library materials at off-site locations
  • Dust materials and shelving on a regular basis

POSITION REQUIREMENTS:

  • Cheerful and friendly disposition
  • Good written and verbal communication skills
  • Desire to help patrons
  • Ability to update meeting room schedules and other pertinent information in the Ambassador Binder
  • Ability to respond appropriately to patrons while establishing a good rapport
  • Ability to work well with others
  • Ability to work independently
  • Ability to use a personal computer and/or tablet (familiar with Windows software). Familiarity with Microsoft Office products and Internet searching skills
  • Ability to select a balanced collection of discarded materials and keep the Little Free Libraries stocked on a weekly basis
  • Ability to maintain confidentiality
  • Ability to pass a background check

 

SPECIAL REQUIREMENTS: Volunteers in this position should be excellent communicators, demonstrate patience and a genuine concern for patron needs. Must be reliable and be able to work independently.